General Store Questions

    Ordering Questions

    Shipping & Delivery Questions

What PAYMENT METHODS are available?

We accept Discover, Visa, Master Card, American Express, and personal checks. We are currently unable to accept C.O.D.'s.

What SECURITY is provided for my personal and credit card information?

All order information is encrypted using the leading provider of digital trust services, Verisign, before being transmitted over the Internet. Once we receive your credit card information, it is immediately stored in its encrypted form securely in our data center. Once encrypted, no one except us and the credit card authorization company can decrypt it.

In addition, your personal information is stored in a secure server, and we reveal only the last four digits of your credit card number when confirming your order.

What does "BACKORDERED" status next to an item mean?

Backorders (items temporarily out of stock) are infrequent and typically last less than 2 weeks. In rare instances, a backorder can last 3-4 weeks or more.

During the checkout process you have 2 options to choose from to let us know how to manage your order if an item(s) you've ordered becomes backordered.

You can always change or cancel an order with a status of "Pending", "Backorder", or "Card Decline". If an item you've ordered remains backordered, we will notify you and present available options.

You will receive a Shipment Confirmation e-mail as soon as your order has shipped.

How do I use the SEARCH function?

By Keywords:
Search can be wide (e.g. "Store") or narrow (e.g. "Current Store Aisle").
Using FEWER keywords returns MORE GENERAL results. Using MORE keywords returns NARROWER results.
Make sure to try the singular form then the plural form, next time.
Mis-spellings will not return accurate results.

Results:
Top 50 results will be returned.
Includes matches from within Product Description first, followed by matches within Ingredients.

By Brand:
Displays the Brands currently listing in the online store. Products are displayed alphabetically by Brand name selected.

How do I CONTACT SOMEONE with my questions or comments about this Store?

Please click on "Contact Store" to reach the Online Store.

How do I PLACE AN ORDER?

1) Shop for items by clicking the different Categories or using Search. Products may appear under more than one Aisle as deemed appropriate.

2) Place items into your shopping cart by indicating the quantity you desire and then clicking the "Add to Cart" button located next to the item.

3) Click the "Check Out" button to review your selections and proceed through the 5 Checkout Steps. You will receive an Order Number and Order Confirmation Number upon completion of your order.

Use the "Repeat Order" function for faster re-ordering. See "How do I REPEAT an ORDER so I don't have to enter my information again?" for additional information.

Is a HANDLING FEE charged?

Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.

Is SALES TAX charged?

Sales tax will be applied to all orders billed to or shipped to an Illinois address.

How do I know my ORDER was SUBMITTED?

At Checkout Step #5, your Order Number and Order Confirmation Number will be displayed to verify receipt of your order. We recommend printing this screen for your records.

An Order Confirmation e-mail is also sent when an order is entered and a valid e-mail address is supplied to us in the Checkout process. If in doubt, contact us (click on "Contact Store").

How do I check on the STATUS of my ORDER?

Click on "Order Review". Enter your Order Number and Order Confirmation Number and click on "Order Status/Track Order". The status of your order will be shown.

What do the different ORDER STATUS' MEAN?

Pending - order is waiting to be processed

In Process - order is being prepared for shipment

Shipped - order has been shipped. Clicking on the tracking number(s) provides you a scheduled delivery date for your order

BackOrder - order is waiting for a product(s) to arrive into stock

(see "Do you SHIP PARTIAL ORDERS if an item is backordered?" for more information)

Cancelled - order has been cancelled

Credit Card Declined - Your credit card company declined authorization of the credit card information entered on the order (See "My order status shows CREDIT CARD DECLINED. What do I do now?")

How do I CHANGE, CANCEL or TRACK my order?

You can always change or cancel an order by contacting our customer care department at 866-595-8917.

I receive the Error Message "Credit card is invalid.". What do I do now?

Credit Card companies decline authorization for various reasons.

Most frequently the Card Number, the Expiration Date, or the Security PIN number were keyed incorrectly. If you believe this may be the reason, re-enter the same card again (in case of keying error) or try a new credit card and resubmit (see "How do I CHANGE, CANCEL or TRACK my order?" for additional order editing instructions).

You may also contact your Credit Card company via the 800 number on your card to inquire about recent authorization attempts and reasons for authorization declines. This service requests authorizations under the business name "Online Store Delivery".

When I placed my order, nothing was on BACKORDER, but my order now shows an item(s) on Backorder. What happened?

For a variety of reasons, despite diligent efforts in warehousing, inventory levels on computer systems can differ from what is physically in stock. When you placed your order our systems showed stock. However, when we began to process your order, we discovered the physical stock wasn't there - an infrequent occurrence. Subsequently your order was changed to Backorder status.

See "What does "BACKORDERED" status next to an item mean?" and "Do you SHIP PARTIAL ORDERS if an item is backordered?" for more information on managing your Backorders.

Can I RETURN my order?

Due to the concern of our citizens and dangers regarding food product tampering, we have chosen to err on the side of caution by not re-shipping products that have been delivered to someone's home. Therefore we cannot accept returns, so be sure you are ordering the right product.

If the product was found to be damaged upon arrival, the wrong item was shipped or some other problem occurred with your shipment, please contact us through the "Contact Store" section. We apologize for any inconvenience.

Do you SHIP PARTIAL ORDERS if an item is backordered?

Only if you tell us to! As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.

In Step 2 of the Checkout, you'll have the option to instruct us to:

a) Delete backordered items and ship available items, OR

b) Hold my order until all items are in stock.

WHERE can you SHIP?

We ship Fedex to locations within the United States, including Alaska and Hawaii. We also ship USPS Priority Mail to valid APO/FPO addresses. Sorry, we are currently unable to PO Boxes.

What are the SHIPPING CHARGES when purchasing from this Store?

Shipping is not charged on the basis of order amount, we don't feel that is fair. We simply calculate the weight of your order and using your zip code, charge the actual FedEx Published Shipping rate (the same rate you'd pay if you shipped it yourself from our zip code to yours).

Want to know shipping charges before beginning the checkout process? Our checkout cart automatically estimates shipping for you.

What are FEDEX PUBLISHED SHIPPING RATES?

The amount you'd pay if you took a package to FedEx to ship it from our zip code to yours. This is the amount you'll pay for shipping when ordering from this Store.

Our checkout cart automatically estimates your shipping charges, you only need to enter your zip code.

WHEN will my ORDER be SHIPPED?

Your order will be shipped via UPS. Available services include Ground, Next Day Air or 2nd Day Air. For transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?"

NOTE: Air shipping methods reduce the time in transit with UPS, not the time to process of usually 2 - 5 business days. See "I need my order IN A HURRY! What are my options?" for additional information.

HOW will my ORDER be SHIPPED?

Your order will be shipped via FedEx. Available services include Ground, Next Day Air or 2nd Day Air. For estimated transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?".

NOTE: Air shipping methods reduce the time in transit with Fedex, not the time to ship of usually 2 - 5 business days. See "I need my order IN A HURRY! What are my options?" for additional information.

HOW LONG will it take my order TO ARRIVE once shipped?

After leaving our warehouse, typical UPS Ground transit times are:

1-2 Business Days: IA, IL, IN, KY, MI, MO, OH, WI

2-3 Business Days: AL, AR, CT, DE, GA, KS, MN, OK, PA, MD, NE, NC, NJ, NY, SC, TN, WV

3-4 Business Days: AZ, CO, FL, LA, MA, ME, MS, ND, NH, RI, SD, TX, VA, VT, WY

4-5 Business Days: CA, ID, MT, NV, NM, OR, UT, WA

After leaving our warehouse, typical USPS Priority Mail transit times to APO/FPO boxes are 1-3 business days (domestic) and 5-10 business days (overseas). Transit times can be as long as 3-4 weeks to some overseas destinations due to high volume (e.g. Iraq).

I need my order IN A HURRY! What are my options?

Overnight, 2nd Day or 3rd Day Shipment.
You can select Next Day or 2nd Day shipment services to reduce the time in transit with UPS.

NOTE: Air Shipping Methods reduce the time in transit with UPS, NOT the 2 - 5 business days for usual order processing.

How can I MINIMIZE my SHIPPING charges?

The most expensive pound to ship is the 1st pound that goes in the box. Each pound after the 1st adds an incremental charge MUCH less than the 1st lb. In fact, depending on your zip code, you can typically add 5 - 25 additional lbs of product to your order for LESS than the 1st lb cost you.

Want to know shipping charges up front? After selecting the items you want to purchase, click "Checkout" and type your destination zip code into the shipping address zip code field.

See "What are the SHIPPING CHARGES when purchasing from this Store?" for additional information.

Do I have to BE HOME to get my order?

If you live in a Single Family Residence UPS will normally leave your package if you're not at home. If you live in a Multi-Family Residence (2 or more units share the same entry door to the facility) UPS will NOT leave your package for security reasons. Someone must be present to sign for the package due to UPS's experience with packages being inadvertently taken or stolen. Note: UPS will make a total of three (3) delivery attempts on consecutive days (M-F). After each delivery attempt UPS will leave a UPS Info Notice telling you the approximate time of the next delivery attempt. If after 3 attempts they still have not found you at home, they will return the shipment unless you call 800-PICK-UPS or request through UPS My Choice (register at UPS.com) before 7:00 PM local time on the evening of the 3rd "Final" unsuccessful delivery attempt and request to pick up the package at the local UPS Customer Counter. If after five (5) business days you have not picked up the package from the local UPS Customer Counter, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.

AIR SHIPMENT SPECIAL NOTICE - If your package is being sent Next Day Air or 2nd Day Air, it will automatically be held for pick up at the local UPS Customer Counter after 3 unsuccessful delivery attempts. If after five (5) business days you have not picked up the package from the local UPS Customer Counter, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.

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